Cancellation

We can only accept an order cancellation before the product is shipped out. If you need to cancel order, please Click Here to submit your request. 

Returns

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns for refund within 30 days of receipt for most items in new condition and with the tags on. We are sorry that we do not offer return for exchange. 

1. Please Click Here to submit a return request and indicate the item(s) you would like to return and choose the correct reason.
2. After receiving return instructions from us, please package up the item(s) to be returned and drop off your package at the local post office or another courier.
3. Most returns are processed within 5 business days after we receive your package. The refund will be processed and credited automatically to your original method of payment.

*If the items received are damaged or not correct, please contact us before reject or return them.

*If the return is due to the consumer, for instance, the items are unwanted any longer, you are responsible for the return shipping fee. You can use your own shipping method at your own cost, or use the shipping label we provided and pay a US$5 shipping fee for each item(only for US orders), which will be deducted from your refund.

 

Return Conditions

1. You have 30 days to decide if an item is right for you. If you would like to return  the item please contact us within 30 days of delivery.
2. The item(s) can only be returned in the same condition and with hang tags attached. 
3. Extra sale items & Free Gift are not eligible for return.
4. We do not accept returned items that have been sent back without proper returns requests.
5. Orders placed from Australia, Canada and UK are not eligible for a return label at this time. If you choose to return for a refund, please use your own shipping method at your own cost to send the item back.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-baleaf products.
8. The original shipping fee is non-refundable.
9. Each eligible item can be only submitted one return request.

Returns for VIP Only

1. Baleaf VIP members can enjoy a free return within 30 days of receiving their item(s).
2. Once the return package shipped out, the refund will be credited immediately to the original payment method. 

You can Click Here to learn more exclusive benefits about our VIP program.

In case of further inquiry, please feel free to Contact Us for further assistance.