Click on the "Account" button located at the top right of any page to "Log in" or "Create a New Account". Alternatively you may proceed to check-out where you will be prompted to use your account.

Double check your gear and the total amount in your shopping bag before you complete your order. It happens during online shopping and no worries! But when something wrong happens, we recommend you to contact Customer Support once you realize you need to change the shipping address. We will help you to change it if the package has not been shipped out.

First, find the product you like. Then choose a color and size you want. By click the "ADD TO CART" button, you will keep the item(s) in cart. You may choose whether to add more products in cart or choose to continue to checkout.

To go to checkout page, please click "CHECK OUT" button to complete your order!

We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund. Please come to Return Center to submit a request so we can get you your item(s) as soon as possible.

If you have a Baleaf account, we recommend you to log in and check it in your account. If not, no worries, usually you will receive an order confirmation email once you place the order. We recommend you check the email for more details. 

Usually, the order number will be like #baleaf11111.

We will be sad to hear it but we recommend you to go to Return Center to submit the request.

We’d like to help you with it for sure! Please kindly send the gifter's full name or email address to info@baleaf.com for our further check the order information for you.

Unfortunately Cash on Delivery is not available at this time. Baleaf currently accepts Visa, Mastercard, Maestro. We also accept payment via Paypal.

Most of our products are stored and shipped from Fulfillment centers located in China. Some are shipped from Fulfillment centers in the U.S.A.

We offer two different shipping methods for US Customers(1-2 business days to process the order):

- Standard Shipping:

Estimated delivery: 2-5 business days

Free Standard Shipping available for orders above $75

$9.9 shipping fee for orders under $75

Not to worry, it's on its way! While we do our best to ship your order all in one package, due to the multitude of warehouses we are utilizing, your order might be separated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to reach out to our Customer Support.

For US customers, we accept returns with original packaging and tags intact, within 30 days of receiving. Here is the Return Policy. You can contact us at Return Center or send an email to info@baleaf.com directly.

For Canadian customers, we charge $25 shipping fee that will be deducted from your return when processed. You can also choose to return the item(s) by yourself. You can submit the request at Return Center or send an email to info@baleaf.com directly.

For orders shipped to US that needed to be returned/cancelled, we highly recommend you to come to Return Center to submit your request!

We are sorry that customers can not exchange/return the exchanged items via Return Center. For now we recommend you to contact info@baleaf.com to finish the process, our customer support will help you.

Every product has its own size chart. Usually you can find the Size Chart in the product page. (Above the sizing/color options, you may see more details if you Click the Size Chart)

Hi there, usually you will get a welcome email with the first purchase code inserted if you subscribed our website. We recommend you to check the email first. In case you still can not find it, please contact our Customer Support for further help.

No worries! If you already pay the order, we recommend you to contact our Customer Support with the code name and your order number. We will arrange a partial refund equals to the discount code on your order.

We do offer wholesale sales. If you are interested, we recommend you to provide the information of quantity of the size/color of the items you want to info@baleaf.com for further check.

Click here to join our commnuity!

If you get a discount code/gift card to use, we recommend you to apply it at the checkout.

Our website provides services around the world. Therefore, consumers will have international transaction fee when making transactions with certain credit cards. If the actual amount you pay is greater than the transaction amount, please contact the card issuing bank for inquiries. If you use PayPal to pay, there will not be international transaction fee.

We accept all major credit cards (VISA, MasterCard, AMEX, DISCOVER), PayPal. Please note that consumers will have international transaction fee when making transactions with certain credit cards.

We offer two different shipping methods for US Customers(1-3 business days to process the order):

- Standard Shipping:

Estimated delivery: 1-3 business days

Free Standard Shipping available for orders above $75

$9.9 shipping fee for orders under $75

Of course! We recommend you to choose your fav items first, then come to the checkout page, enter the gift card code. In case the gift card did not work, please kindly send the code and the screenshot to info@baleaf.com for further help.

Please note that all prices on site are listed in USD. Customers should pay in USD.